So why does this happen?
There are five major reasons why spas miss out on this substantial additional revenue:- Therapists or receptionists miss their opportunity to offer something extra during the booking process.
- There’s not enough time to provide something extra during the service.
- There is no formal expectation by management that spa therapists will offer an add-on or up-sell to their clients, and therefore, no motivation to do so.
- Formal training is not provided on how to up-sell naturally.
- Spa therapists are not confident or comfortable with the process of recommending something extra to their clients.
Les Nouvelles Esthétiques & Spa
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